Flexport - Senior Manager, Accounts Receivable, APAC
Requirements
• Bachelor's degree in Accounting, Finance, or related field (CPA/CMA a plus) • 8+ years in Accounts Receivable/Credit & Collections, including 3+ years managing teams, ideally within a Shared Service Center or multi-entity, multi-region environment • Proven track record reducing past-due AR and improving DSO in a high-volume, fast-paced setting • Experience partnering cross-functionally with Billing, Operations, and client-facing teams to resolve disputes and reconciliations • Strong working knowledge of ERP/AR systems (e.g., NetSuite, Oracle, SAP) and experience driving automation or AI-enabled process improvement (RPA, OCR, workflow tools) • Data-driven mindset with strong Excel/BI reporting skills; comfortable building and defending KPI dashboards • Excellent verbal and written communication skills; able to influence stakeholders across levels and regions • APAC market/regulatory exposure preferred; multilingual a plus • Demonstrated people leadership: coaching, performance management, and team morale-building • Committed to data integrity, ethical business practices, and 100% accuracy standards • Commitment to Equal Opportunity • At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. • Global Data Privacy Notice for Job Candidates and Applicants • Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
Responsibilities
• Own the end-to-end AR performance for APAC, including DSO, collections effectiveness, and past-due/aging targets, reporting results against KPIs on a weekly and monthly cadence to global finance leadership. • Drive down past-due backlog through structured collection strategies, escalation protocols, and proactive cash application, with a focus on converting outstanding AR into cash faster. • Lead automation and AI tech initiatives across the AR workflow (dunning, cash application, reconciliation, reporting) to reduce manual touchpoints and improve throughput, in partnership with Systems/RevOps. • Partner with Billing, Operations, and client-facing (Sales/Account Management/CS) teams to resolve complex, multi-entity reconciliations and root-cause recurring disputes. • Mitigate credit block (CB) by identifying trends, tightening controls with Billing/Ops upstream, and implementing preventive process changes. • Ensure full compliance with Flexport's global AR policies, SOX/internal controls, and regional regulatory requirements, maintaining data integrity across systems. • Lead, coach, and motivate a regional AR team, setting clear individual KPIs, running performance reviews, and building a culture of accountability and continuous improvement. • Standardize APAC processes to Flexport's global playbook while adapting for local client and regulatory nuances. • Present regional AR health, risks, and improvement plans to senior finance stakeholders, including escalation of at-risk accounts. • Support systems implementations, UAT, and process documentation tied to AR automation projects. • KPIs / Success Metrics • DSO (Days Sales Outstanding) and past-due percentage of total AR • Collections-to-target ratio and cash applied vs. cash forecasted • Chargeback rate and dispute resolution cycle time • Reconciliation aging and accuracy (unapplied cash, unallocated credits) • Team productivity and adherence to Flexport service-level standards • Automation adoption / reduction in manual processing hours
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