BenchPrep - Implementation Manager (Contract)
Requirements
• 5+ years of project management experience preferably in an enterprise SaaS environment. • 5+ years in a customer-facing role • 5+ years helping customers design and implement SaaS solutions • Direct and heavy client-facing experience working with various project stakeholders. • The ability to communicate (written & verbal) clearly, professionally and effectively with any/all project stakeholders • Highly organized, process-driven, and analytical in nature with outstanding project management skills. • Highly tech-savvy and able to learn software quickly • Excels in delivering multiple concurrent projects, with excellent communication, and with timely, quality, and efficient results to multiple project stakeholders. • Proficiency using G-suite, Confluence, Jira, and Smartsheet. • Data-driven: comfortable with data, analysis, and reporting. • CAPM, PMP Certifications a plus. • Performance metrics include: • Customer satisfaction • Ability to demonstrate product expertise • Delivering project outcomes on time and within budget • Ability to manage multiple projects concurrently (4-6+)
Responsibilities
• Lead and/or support multiple software implementation-related projects that vary in length and complexity • Own and manage processes & schedules (build the schedule; edit and adjust it weekly, track status and delivery of content all deliverables, contributors, dependencies, and risks; ensure team-wide visibility) • Document all project artifacts and ensure that they are completed, organized, and stored appropriately • Plan, identify and evaluate SMEs and vendors as needed • Efficiently allocate and manage resources across projects to meet timelines and deliverables. • Monitor and strive to achieve high levels of customer satisfaction through exceptional project delivery and support • Demonstrate a deep understanding of the BenchPrep’s features, functionalities, and applications via solution design, consultation & training to customers and internal teams, as needed • Administer, configure and test the platform based on customer solution requirements • Establish positive and productive relationships with customers and internal stakeholders • Be accountable for all project-related customer communication (including scheduling/running meetings, email communication and sometimes chat) • Track SME and vendor budgets throughout a project (if applicable) • Empower, motivate, and support team members to do their best work in the creation and delivery of impactful, well-designed content
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