nium - Card Program Manager (Director level)
Requirements
• 7+ years of experience in product operations, program management, or partner management within the fintech, payments, or banking sectors. • 3+ years of direct experience managing card issuing programs (credit, debit, or prepaid) and working directly with major card networks (Visa, Mastercard). • Deep understanding of the card issuance ecosystem, including issuer processors (e.g., Marqeta, Thales, Galileo), BIN sponsorship models, interchange mechanics, and physical/virtual card fulfillment. • Proven ability to manage complex, multi-stakeholder external partnerships and negotiate operational SLAs. • Strong foundation in payment compliance, network operating regulations, and financial risk management. • Excellent cross-functional leadership skills, with a track record of driving alignment between highly technical engineering PODs and business-oriented commercial teams. • Highly analytical mindset with the ability to build performance dashboards, analyze transaction data, and identify operational bottlenecks. • Excellent written and verbal communication skills, capable of translating complex network rules into actionable engineering or business requirements. • Experience working with card networks and processors • Direct experience launching or managing crypto-linked cards, stablecoin payment rails, or Web3 financial products. • Prior experience operating card programs across multiple international jurisdictions simultaneously.
Responsibilities
• Manage the end-to-end lifecycle of Nium’s card issuance programs, from partner onboarding and technical implementation to daily operations and optimization. • Serve as the primary relationship manager for card networks (Visa, Mastercard), issuing banks/BIN sponsors, issuer processors, and card fulfillment vendors. • Partner closely with engineering and product teams to architect and launch commercial stablecoin card programs, ensuring seamless operational alignment with satoshi wallet verification APIs and non-custodial wallet integrations. • Own program unit economics, working with finance to track interchange revenue, network fees, processing costs, and overall program profitability. • Collaborate with Legal, Risk, and Compliance teams to ensure all card programs strictly adhere to network rules, regional financial regulations, PCI-DSS, and AML/KYC requirements. • Lead cross-functional go-to-market readiness for new card products, coordinating with sales, marketing, and customer support to ensure successful market entries. • Investigate and resolve escalated program issues, acting as the primary point of contact for major operational incidents affecting cardholders or partners. • Develop and maintain comprehensive program documentation, operational runbooks, and partner SLAs.
Benefits
• We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. • We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office). • We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend. • We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
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