Podium - Regional Customer Success Manager - Automotive AI
Requirements
• Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products • Demonstrated ability to go above and beyond to maximize retention save % • Demonstrated experience and success in a customer success or account management role • Ability to confidently and effectively speak with customers of all levels (including CEO’s, Owners & VPs) • Ability to provide strategic contributions through proven active involvement in shaping departmental strategies • Excellent problem-solving and analytical abilities to understand and address customer challenges effectively. • Technically adept and able to grasp complex software concepts quickly • Scored top 10% in your performance reviews for the past 3 years • 3+ years Automotive experience • 5+ years Customer success, consulting, onboarding, or account management experience • 3+ years B2B software experience • 4-year degree required • Consistent over-achievement in past and current positions
Responsibilities
• Serve as the primary post-sales point of contact for our large Automotive dealerships using our AI products • Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week • Serve as both a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations • Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products • Proactively engage with customers during the renewal process to secure renewals and drive customer retention. • Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage • Proactively anticipate and address potential challenges to ensure a seamless customer experience. • Develop strong relationships with customers and become a trusted advisor. • Work cross-functionally to relay product feedback • Travel: • This role requires approximately 50% travel within the assigned region
Benefits
• Open and transparent culture • Life insurance, long and short-term disability coverage • Paid maternity and paternity leave • Fertility Benefits • Generous vacation time, plus three 4-day summer holiday weekends • Excellent medical, dental, and vision benefits • Bi-annual swag drops with cool Podium gear and apparel
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