Straight Arrow - Sr. Product Operations Manager, MarTech & Subscriptions

• 5+ years of experience in product operations, technical product management, MarTech operations, subscription operations, growth operations, or a similar hands-on role supporting digital products. • Demonstrated experience configuring, operating, and improving third-party SaaS platforms that support subscriptions, messaging, analytics, consent, identity, monetization, or customer lifecycle journeys. • Experience working in a subscription, membership, paid content, commerce, or other direct-to-consumer business where platform decisions affect conversion, retention, churn, revenue, and user experience. • Working knowledge of subscription and entitlement flows, including offers, registration, checkout, access logic, renewals, cancellations, billing touchpoints, and customer lifecycle states. • Strong understanding of digital analytics and tracking implementation, including event instrumentation, data layers, tagging strategies, conversion funnels, and tools such as Google Tag Manager, Google Analytics, Amplitude, or similar platforms. • Experience building, maintaining, and troubleshooting workflow integrations across business systems, including use of APIs, webhooks, automation tools, or low-code/no-code platforms such as Zapier, n8n, Make, or similar platforms. • Hands-on experience with consent management platforms (OneTrust, Sourcepoint, Didomi, TrustArc, or similar), user privacy workflows, and data-governance requirements, with experience partnering with legal, engineering, or data teams to validate consent signals, privacy choices, and downstream data behavior. • Ability to translate business, product, legal, editorial, and growth requirements into clear platform configurations, implementation plans, acceptance criteria, QA steps, launch checklists, and operational documentation. • Excellent communication and cross-functional collaboration skills, with the ability to explain system behavior, configuration logic, data flows, and implementation tradeoffs to both technical and non-technical stakeholders. • Direct experience with Braze, Piano, or comparable platforms for lifecycle messaging, subscription management, paywalls, entitlements, audience segmentation, or customer journey orchestration. • Experience in media, publishing, digital news, streaming, content, or another subscription-driven consumer business. • Experience configuring or supporting mobile subscription flows, including Apple App Store Connect, Google Play Console, in-app purchases, app store products, or related entitlement workflows. • Experience with customer data platforms, data warehouses, or analytics infrastructure such as Segment, mParticle, Snowflake, BigQuery, Looker, Tableau, or similar systems. • Comfort with hands-on technical troubleshooting, including reviewing API documentation, testing webhooks, inspecting event payloads, querying data, debugging tags, or validating cross-system data flows. • Experience supporting A/B tests, paywall tests, onboarding tests, pricing tests, messaging experiments, or other optimization efforts tied to conversion, retention, engagement, or subscription revenue. • Product judgment and UX sensitivity, including the ability to evaluate user journeys, identify friction, conduct competitive analysis, and recommend improvements to digital subscription, registration, onboarding, or messaging experiences. • Straight Arrow is committed to providing equal employment opportunities for all applicants and employees, regardless of race, religion, gender, national origin, age, disability, marital status, or veteran status.