peoplegrove - Product Operations Manager

• 5–8+ years of experience in product operations, program management, or a senior product role at a B2B SaaS company • Has built or significantly improved a release process in a cross-functional environment — knows what "good" looks like and how to get there • Comfortable holding people accountable across teams without being adversarial — can follow up, push back, and enforce standards while keeping relationships intact • Strong working knowledge of standard B2B SaaS tools: Jira, Confluence, and similar • Finds genuine satisfaction in making systems work well — not looking to own a product roadmap, but to make the whole team more effective • Strong differentiators • Experience standing up a Product Ops function from scratch • Has operated at or alongside Director level with cross-company scope • Familiarity with higher education, edtech, or similarly mission-driven SaaS environments • What This Is Not • This is not a coordinator role. It's not a project manager role. It's not a support function for a single product team. This person will walk into any team in the company, represent product's operating standards, and be taken seriously. They need to have done this before — or something close enough that the ramp is short.