Smartling - Web Integrations Support Engineer
Requirements
• A bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience • 2+ years in a customer-facing technical role such as Support Engineer, Solutions or Technical Consultant, or similar, focused on technical troubleshooting, solution design or implementation • 2+ years of hands-on experience with HTTP, HTML, CSS (including writing robust selectors), JavaScript and REST APIs • Strong skills with browser DevTools and network debugging, and an understanding of how pages are built and rendered in the browser • Working knowledge of proxies, CDNs, web servers, DNS/TLS and caching, plus web security basics (CSP, CORS, cookies, WAFs) • Comfort with regular expressions, plus the ability to write scripts (JavaScript, Python or Bash) • Experience diagnosing issues from logs and request traces (Quickwit, Grafana, Kibana, Splunk or similar) • A methodical, hypothesis-driven approach to complex problems • Excellent written and spoken communication, with the ability to advise and persuade both technical and non-technical audiences • The ability to drive outcomes despite complexity, ambiguity or shifting priorities • Experience with modern front-end frameworks (React, Next.js, Vue) and client-side rendering • Familiarity with CMS platforms (e.g., AEM, Sitecore, WordPress, Contentful) • Hands-on experience with Nginx or similar proxy and web server configuration • Knowledge of SEO fundamentals (hreflang, canonical tags, sitemaps) • Experience with translation, localization and internationalization, including awareness of RTL and CJK languages, character encoding and locale formatting, and/or fluency in multiple languages • Software development experience
Responsibilities
• Own customer tickets end to end, with clear written root-cause explanations and next steps • Run troubleshooting sessions and workshops with customer engineering teams, advising them on integration best practices • Escalate to and collaborate with Engineering with clear reproduction steps when an issue needs a product fix • Build scripts and tooling, to make diagnosis and configuration faster and safer • Work with technical and business stakeholders to understand requirements and recommend sustainable solutions • Make changes to live production configuration with care: testing safely, planning for rollback, and telling customers what changed and why • Act with precision and urgency when customers are affected, and manage changing scope and ambiguity without losing momentum • Keep learning about new web technologies and contribute to process and tooling improvements • Freedom 🏡 - we are remote-first • Growth - an opportunity to learn and advance your career • Wealth 💰 - we offer a competitive salary and 401(k) + company match • Wellness - health insurance; free medical plan for you and your family • Balance - flexible PTO + 11 holidays; generous parental leave • Culture 🤝- an energetic, value-driven, and fun culture and team spirit • Bonus - employee referral program and Apple equipment • Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. • We use the E-Verify platform for work authorization verifications. • The US national total pay range for this role is $90,000 - $110,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed. • To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.
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