• Are you passionate about turning technology adoption into measurable business outcomes such as Adoption, GRR and NRR? Do you thrive in the complex dance of managing multiple stakeholders whilst keeping your eye on the strategic prize? Zinier is searching for a hands-on, customer-obsessed Customer Success Manager who sees challenges as opportunities and customer success as the ultimate win.
• In this high-impact role, you will be the trusted advisor who ensures our customers don't just implement our platform — they transform their operations with it. A core part of how you do that is through close partnership with our Solution Architects: you will co-own the customer engagement from a technical and strategic standpoint, bridging business outcomes with platform capability. You bring enough of a technical foundation to get into the details, earn credibility with IT and operations teams, and know when to escalate versus when to solve it yourself.
• You are also an operator who thinks about leverage. You actively look for ways to automate repeatable parts of your role, experiment with AI tools, and approach workflow efficiency as a professional discipline.
• This isn't a passive monitoring role. You will be in the trenches with customers, solving problems in real-time, spotting expansion opportunities, and constantly iterating on how we drive adoption and value realisation. You will need to zoom out to see the strategic vision, then zoom in to troubleshoot a workflow issue — sometimes in the same conversation.
• Bring your consulting instincts, your technical curiosity, your hustler mentality, and your genuine passion for customer success with a measurable outcomes driven approach. This is your opportunity to shape how field service organisations transform, one successful deployment at a time.