people-ai - Backstory - Principal Customer Success Manager

• 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm (e.g., Deloitte, Accenture, PwC) • Experience managing enterprise customers with $5M+ ARR, high complexity, and multiple stakeholders • Deep understanding of Sales, Marketing, and Revenue Operations workflows • Strong experience in customer engagement, renewals, and expansion planning • Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus • Ability to travel 15% for customer meetings, EBRs, and success milestones • Experience as a strategic advisor & analytical storyteller with the ability to translate data into compelling business insights and drive executive conversations • A Consultative approach. Possessing a deep understanding of sales, marketing, and revenue operations to align solutions with business goals • Proven ability to manage multiple complex accounts, prioritize effectively, and drive measurable impact • Ability to anticipate challenges, proactively mitigate risks, and pivot strategies when needed • Headquartered in San Francisco, CA, People.ai is backed by Y Combinator and Silicon Valley’s top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. People.ai is listed in the top 20 percent of Inc 5000 companies, is a regular leader in our key categories on G2, and is on the Forbes list of America’s Best Startup Employers. For more information, please visit www.people.ai. • Regular employees may be eligible for commissions or bonus programs (target included in OTE), equity, and benefits. The range is subject to change. People.ai takes into wide range of factors when determining an individual’s pay. These factors can include, skill set, training and experience, licensure and certifications, and location and metropolitan area.