pearlhealth - Director, Customer Success

• You're an experienced enterprise relationship manager who thrives in complex, high-stakes environments. You bring deep familiarity with the provider landscape and value-based care programs, and you know how to earn trust with both clinical and executive audiences. You are comfortable being both a strategic advisor and a hands-on operator in an ambiguous, fast-changing startup environment where you will step out of a single functional lane to coordinate across Product, Operations, Data Science, and Growth. Rather than managing a high volume of transactional accounts, you excel at going deep on a small number of complex, high-stakes enterprise relationships. • 8+ years of experience in Customer Success, enterprise relationship management, network contracting, or a comparable provider-facing role. • Expertise in ACO REACH, MSSP, or other value-based care models. • Experience working with health systems as a technology vendor, within an ACO, or at a tech enablement company. • Demonstrated ability to build and maintain senior-level relationships within large health systems or physician networks. • Experience preparing and presenting to clinical and executive leadership. • Proven track record of achieving renewal and expansion targets at scale. • Thrive as a self-starter who is able to keep track of several parallel projects and initiatives in a start up environment • Willingness to travel up to 25% for in-person customer engagement. • Experience with CRM analytics (HubSpot preferred) and internal dashboarding to drive resource allocation and measure outcomes. • Prior people management experience, or a strong desire to grow into it. • 🤝 Collaborate to Innovate • We believe the best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn and grow from each other. By embracing diverse perspectives and encouraging authenticity, we create and evangelize groundbreaking health solutions. • 🗣️ Trust Through Transparency • We prioritize transparency in all our interactions, ensuring that employees, patients, clinicians, and partners have access to the information they need to make informed decisions. Integrity is at the core of how we operate. • ❤️ Serious Impact, Big Heart • We go above and beyond with our efforts to empower proactive, patient-centered care and we celebrate every step forward. Humor and positivity fuel our creativity, strengthen relationships, and remind us to acknowledge the journey as much as the destination.