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liveramp-inc - Lead Product Expert

Remote - USA$145k - $171k3d ago

Remote Staff NA Customer Support Lead Pandas Python Git GitHub SQL Documentation

Requirements

• Some experience with SQL, Python, Pandas, notebooks, and Git/GitHub. You don't need to be a DevOps expert, but a foundational understanding is a plus. • AI prompting certificate or AI prompting experience. • A strong desire to teach, train, and mentor others. • Experience in the Advertising, Marketing, MarTech, or AdTech industries. • Familiarity with data Clean Room environments.

Responsibilities

• Provide advanced technical support to our customers, efficiently diagnosing and resolving complex technical issues. • Take ownership of customer issues, from initial contact to resolution, ensuring timely and effective solutions that align with our service level agreements. • Develop a deep understanding of our products and services to provide accurate and comprehensive support. • Create and maintain clear and concise documentation, including knowledge base articles, troubleshooting guides, and internal process documents. • Collaborate with our engineering and product teams to identify and resolve product defects, and to advocate for product improvements based on customer feedback. • Mentor and guide junior support engineers and others, fostering a collaborative and knowledge-sharing environment.

Benefits

• We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates. • To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.