Kraken - Client Engagement Specialist, Social

• 3+ years of experience in social media management, community management, or customer support • Genuine crypto OG experience and knowledge, with a strong pulse on the APAC crypto scene and familiarity with Chinese crypto culture on social media. You're plugged into the space, know the key players, and stay on top of what's happening. • Hands-on, user-side experience across platforms like X, Reddit, Telegram, LinkedIn, Discord, Facebook, and Instagram, plus app store reviews and Trustpilot. Crypto-native experience strongly preferred. • Familiar with Sprinklr and social media management platforms, as well as tools like Zendesk, Jira/Confluence, and Slack. • Sharp attention to detail and the judgment to read intent and tone in client messages • Resilience and multitasking ability for high-volume, high-pressure queues • Comfortable knowing your work is public-facing as every reply is visible • Flexibility to work scheduled shifts (between 4 am to 12 pm UTC), including weekends • Fluent in English and Chinese Mandarin, with confidence writing in Simplified Chinese. • Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. • Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. • We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. • Our commitment • Our commitment • Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. • We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.