wetravel - Payment Operations Specialist - EMEA
Responsibilities
• Have strong analytical and problem-solving skills, with the ability to assess risk and make sound judgment calls • Are open to occasional weekend hours to support team coverage • Have some familiarity with payment operations—things like refunds, disputes, KYC, or reconciliations • Enjoy working cross-functionally and contributing to process improvements • (Bonus) Have experience with payment providers like Stripe, Airwallex, or Adyen • You might not be the right fit if you: • Prefer a highly structured role with a fixed, narrow scope • Find manual, detail-heavy work draining rather than something you can push through while improving it • Are uncomfortable with direct customer communication, especially on sensitive payment issues • Need close, in-person collaboration to do your best work • Struggle with shifting priorities or ambiguity • ON A WEEKLY BASIS, YOU WILL FIND YOURSELF • Reviewing incoming and outgoing payments to identify and prevent fraudulent or suspicious activity • Monitoring transaction activity across platforms like Stripe and Airwallex to spot unusual patterns or anomalies • Investigating and documenting fraud or suspicious card and bank activity, escalating to Risk and Compliance as needed • Resolving payment and operational issues directly with customers via email, phone, or video calls • Partnering with Finance, Risk, Compliance, Product, and Legal teams on complex cases and daily operations • Contributing to ad-hoc operational projects as priorities shift and the business evolves • Identifying opportunities to improve and streamline manual workflows
Benefits
• You should apply if you: • Have 2-4 years of experience in an analytical, support, or operations role with a customer-facing component—including handling sensitive or complex issues over email, phone, or video • Are fluent in English with excellent written and verbal communication • Are fluent in Spanish, with at least a B2 level of written and spoken proficiency. • Full-time - Fixed Term Contract (as International Contractor). • Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self. • Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments. • Work from another location for a maximum of 4 weeks per calendar year. • Extensive paid family leave. • Three paid volunteer days per year — take time to give back to causes you care about, on us. • 2-week cross-functional onboarding program. • Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment. • Join an international, travel-loving team with a passion for adventure and innovation. • As a member of our international team, you’ll work full-time under a B2B contractor agreement, with monthly payments in USD. • EQUAL OPPORTUNITIES
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