Platform Science - Sr. Technical Success Architect
Requirements
• Bachelor’s Degree or equivalent experience in a technology related field • 2+ years of experience working in software and hardware troubleshooting or development capacity • Demonstrated success with root cause analysis • Excellent communication skills via phone, verbal, and written • Position may require occasional evening or weekend hours, but primary workload involves standard business hours during the work week (8-5) • Ability to work in a fast-paced, ever changing environment, with a positive, growth-mindset attitude • Travel less than 10 percent of the time • Participation in on-call rotation • Experience in multiple operating systems, such as Windows, Linux, Android, iOS, Microsoft servers • Experience working with a CRM casing software • Experience troubleshooting mobile or wireless Communications • Experience with the System Development Life Cycle (SDLC) • Experience using and troubleshooting SQL, XML, HTML, Scripting • Experience writing bugs and using Jira/Confluence • Experience developing reports to analyze data trends and proposing meaningful conclusions • Experience with troubleshooting and reviewing device logs • Operations experience in transportation industry • For more information please see the Benefits Highlights brochure for regular, full-time employees. • This is an exempt role. Our job titles for each posting may span across more than one job level. The estimated base salary for this role is between $85,000 and $117,750. The range displayed on each job posting reflects the minimum and maximum target range for new hire base salaries across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant trainings and certifications, business needs, market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. • Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice • Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. • At this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the future we plan to add more states.Beware job scams! Our recruiters use @platformscience.com emails only. We don’t interview via text/message. We don't ask for software downloads (except Zoom) or sensitive info (like SSN/bank). Suspect fraud? Report it to law enforcement & [email protected].
Responsibilities
• Serve as the technical champion and strategic advisor for customers • Utilize regulatory and technical subject matter expertise to communicate incremental value and to drive utilization of products to customer stakeholders • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors • Collaborate cross-functionally with Customer Success, Account Management, Product Management, Technical Support, and Engineering to be the voice of the customer and influence the product roadmap • Present ideas in a manner appropriate for the intended audience (technical and/or business) both in-person and over virtual communication • Lead customer workshops and innovation sessions to explore new product use cases that drive business value to customers • Participate in regular customer business review meetings both onsite & virtual (Meet, Zoom, Teams) • Assist in defining customer engagement models, escalation procedures, and success metrics to measure impact • Identify and implement tools, dashboards, and automation to streamline customer interactions, engagement and reporting • Travel & Logistics • Travel Frequency: Medium to High travel volume of 50% - 80% • Travel to customer engagements, user groups, tradeshows, industry events, and corporate offices, primarily across the United States and Canada. Travel can occasionally occur on weekends to accommodate customer scheduling or tradeshow attendance. • Must possess a current valid US Passport or have the ability to obtain one within 6 months of hire. Must be eligible for entry into Canada. • As a TSA, you will support customers across all North American time zones. This requires schedule flexibility with occasional extended hours to meet client needs, with appropriate schedule adjustments made to your standard workday.
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