honkforhelp - HONK - Growth Operations Manager
Requirements
• Experience in a Sales Operations, Revenue Operations, or Go-to-Market Operations role. • Comfortable working across both Sales and Customer Success without having a strong preference for one over the other. • Strong with data and reporting, able to pull, organize, and present information clearly without a lot of direction. • Experience with CRM platforms, HubSpot preferred, and a habit of keeping things clean and up to date. • A clear, confident writer who can produce client-facing materials that do not need a lot of editing before they go out. • Someone who notices when something is not working and fixes it without being asked. • Able to juggle multiple requests at once and make good judgment calls about what needs attention first. • At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
Responsibilities
• Support Account Directors, Strategic Account Managers, and Customer Success Managers with RFP responses, including writing content, gathering data, and coordinating input from across the business. • Prepare materials for client engagements including QBRs, sales presentations, and executive-level decks, making sure the team walks into every room with something they are proud to put in front of a client. • Handle ad hoc reporting and analysis requests from the Sales and Customer Success teams, turning data into something people can actually use in a client conversation or internal meeting. • Own CRM hygiene across the go-to-market team, keeping contact records, opportunity data, and account information accurate so the pipeline picture is always trustworthy. • Spot processes that are slow, manual, or inconsistent and take the lead on making them better, whether that means building a template, automating a step, or just getting the right people in a room. • Partner with Sales, Customer Success, Product, and Operations on cross-functional initiatives, acting as the connective tissue that keeps projects moving when multiple teams are involved.
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