vetcove - Clinic Growth Manager
Requirements
• Bachelors Degree • 3–5 years of experience in Community Engagement, Growth Marketing, Customer Success, Account Management, or a client-facing role, ideally in a SaaS or technology company • A track record of driving measurable growth outcomes across a large customer base • Comfort with data: You can pull a report, spot a trend, and translate it into action • Experience building or contributing to community programs, event coordination, or customer education initiatives • Highly organized with the ability to manage multiple programs and initiatives simultaneously • Comfortable shifting between program-level thinking and direct clinic conversations when the situation calls for it. • Skilled at translating user feedback and behavioral data into program decisions • Experience in veterinary, healthcare, or life sciences is a strong plus but not required • Familiarity with Salesforce, HubSpot, or similar CRM tools • Experience with customer health scoring or churn prediction frameworks • Prior experience in a high-growth startup environment
Responsibilities
• Develop and run clinic-focused seminars and educational webinars on topics like in-platform best practices, successful workflows, and platform updates • Develop best practice playbooks, how-to guides, and self-serve resources that help clinics maximize platform value • Lead best practice sessions to share learnings, tips, and platform updates • Analyze usage trends, sales patterns, and platform engagement to identify underperforming clinics and build targeted re-engagement plans • Monitor key health metrics across the platform to flag at-risk accounts before churn becomes a risk • Act as a feedback loop between clinics and the product team: know what clinics need and advocate for it • Leverage AI tools and partnership with the data team to build and maintain dashboards to track clinic health, engagement, and growth metrics • Prepare regular business reviews with data-driven insights for internal stakeholders
Benefits
• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Monthly team events • The typical base pay range for this role across the U.S. is: $60,000/year - $100,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $65,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. • In addition to base compensation, Vetcove offers a comprehensive benefits • package. Please refer to the “Benefits (Full Time Roles)” section above for more
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