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Jobs(31,365)/Director of Customer Success Role(255)/GitLab (212) - Director of Engineering, Growth & Monetization
GitLab

GitLab - Director of Engineering, Growth & Monetization

Remote, Canada; Remote, US - Hybrid$203k - $203k+ Equity1mo ago
In OfficeDirectorNAArtificial IntelligenceSoftwareDirector of Customer SuccessGrowth ManagerSalesforceCloseReportingAccount Management

Requirements

• Experience leading multiple engineering teams through managers in a director-level or comparable engineering leadership role. • Strong foundation in application development and distributed systems, with the ability to apply that depth to customer-facing monetization platforms. • Knowledge of billing architecture, usage metering, invoicing, entitlements, budgeting, and account lifecycle management. • Experience launching usage-based products or platforms and supporting changes in pricing models. • Understanding of API-first, modular, and scalable platform architecture. • Experience building systems that require strong controls, compliance, and auditability, including SOX-related considerations. • Ability to work effectively across Engineering, Enterprise Applications, Finance, Legal, Sales, and other cross-functional teams in a distributed environment. • Clear communication, organizational leadership, and execution skills, with openness to candidates who bring transferable experience from adjacent platform or SaaS domains. • Familiarity with SaaS monetization, self-service growth models, hybrid self-service and sales-assisted journeys, or tools such as Zuora and Salesforce is helpful. • The Growth and Monetization Engineering team owns the systems and product experiences that move users from acquisition to activation to purchase and ongoing expansion. The team builds self-service growth flows, billing and pricing platforms, entitlements, usage controls, and customer-facing workflows that make GitLab easier to adopt, easier to buy, and easier to scale. This work spans product and platform concerns and requires close asynchronous collaboration across regions and functions as the team solves for evolving pricing models, platform modernization, enterprise system integrations, and dependable customer experiences at scale. For more on how this team works, see the Growth team Handbook page. • The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

Responsibilities

• Lead the Growth and Monetization engineering organization with accountability for strategy, architecture, execution, and team health. • Drive the technical vision for self-service purchase, expansion, billing, usage visibility, budgeting, and account management experiences. • Build end-to-end workflows across quoting, ordering, provisioning, billing, invoicing, entitlements, renewals, and expansion. • Design an API-first monetization platform that is modular, scalable, and adaptable to evolving pricing and packaging models. • Develop systems that support usage- and impact-based products, including metering, rating, packaging, billing, and reporting. • Own and evolve integrations across monetization systems such as Zuora, Salesforce, and related enterprise platforms. • Partner with Enterprise Applications, Finance, Legal, Sales, Product, and Design to deliver compliant, scalable, customer-centered workflows. • Ensure high standards for reliability, auditability, controls, and operational rigor across monetization systems, including SOX-aware processes where needed. • Guide engineering initiatives that apply AI and machine learning to monetization use cases such as predictive pricing models, intelligent usage forecasting, and automated personalized billing experiences.

Benefits

• $203,200—$345,600 USD • How GitLab Supports Full-Time Employees • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. • Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. • Country Hiring Guidelines:

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