New Era Technology - Mac Systems Administrator / Apple Support Specialist – Tier 2

• 4+ years of Mac system administration or business-level Mac support experience. • Hands-on experience with Addigy MDM administration or support, including device enrollment, policy management, configuration profiles, software deployment, and remote troubleshooting. • Experience supporting Apple Business Manager, automated device enrollment, Apps and Books, MDM certificates, and Apple lifecycle workflows. • Ability to troubleshoot macOS issues involving identity, networking, VPN, printers, applications, user permissions, updates, user profiles, and device performance. • Working knowledge of Microsoft 365, Windows devices, SaaS products, basic networking concepts, security tools, and remote management platforms. • Strong background using ticketing systems to document work, communicate status, and track technical resolution. • 2+ years in a customer-facing technical support role. • Experience with phishing/security awareness platforms such as KnowBe4 is a plus. • PREFERRED CERTIFICATIONS: • Addigy certification, such as Addigy Academy Basics, Addigy Certified Associate (ACA), Addigy Certified Expert (ACE), or Addigy Certified Professional (ACP). • Apple Device Support and/or Apple Deployment and Management certification. • Microsoft endpoint management certification, including Microsoft Intune, is a plus. • EXPECTED HOURS OF WORK: Full-time position working 40 hours per week. Overtime hours may be required. • EXPECTED HOURS OF WORK: • TRAVEL: Travel is required, but only occasionally, and is less than 10%. • TRAVEL: • PHYSICAL DEMANDS: • PHYSICAL DEMANDS: • Requires regular use of hands and fingers to operate a computer keyboard, mouse, and other standard office equipment. • Ability to listen, comprehend, and respond to spoken communication in both in-person and remote settings, including phone calls and video conferencing. • Ability to view and read information on a computer screen for extended periods, including the capacity to adjust focus as needed to process information effectively. • New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). • View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ • We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] . • @neweratech.com