legora - Engagement Associate
Requirements
• You care about delivering quality and building strong client relationships. • You are organised, proactive, curious, and comfortable collaborating with highly professional stakeholders. • Demonstrated examples of going above and beyond to deliver high-quality work or service outcomes. • Strong communication skills - confident presenting, explaining, and supporting clients. • High attention to detail and strong organisation skills. The ability to manage multiple priorities and follow through reliably. • A growth mindset, excited to learn, iterate, and improve. • A collaborative approach, you work well with others and enjoy solving problems together. Comfort working in a fast paced, evolving environment. • Someone who enjoys being in the office 5 days a week. Collaborative work is core to how we operate.
Responsibilities
• You will help ensure that clients are supported, successful, and consistently finding value in Legora. • Specifically, you will: Own and manage your own set of client accounts, developing strong relationships and ensuring high levels of adoption and satisfaction. • Support senior Customer Success Managers on large enterprise clients, assisting in onboarding, training, and ongoing support. • Help diagnose client issues, uncover root causes, and propose structured solutions. Contribute to building internal and client-facing playbooks that drive consistent delivery and adoption practices. • Run regular check-ins, product enablement sessions, and success reviews with your clients. • Monitor usage trends and customer health signals, raising risks and opportunities proactively. Be a trusted point of contact, ensuring clients feel supported and successful throughout their journey.
Benefits
• High upside equity program • A chance to help shape how we scale Customer Success globally
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