griffin - Commercial Operations Associate
Requirements
• This description reflects what we need today. How you achieve these outcomes, where you focus your energy, how this role evolves—that’s for you to define as you learn what our customers need and where our technical gaps are. • To ensure this, we’re looking for people who have most of the following: • You’ll have some experience as an operator. If it’s in a commercial, revenue operations, sales operations, analytics, consulting or finance role then that’s a bonus • A habit of rolling up your sleeves and taking ownership without waiting to be asked • Curiosity about fintech, banking and how money moves • A structured mind and an eye for detail, with the flexibility to switch between spreadsheets, research and talking to people, and a knack for finding the story in the numbers and explaining it simply • The ability to learn quickly, ask good questions and take feedback well • A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about how we write https://griffin.com/how-we-write) • Ideally, you would also: • Have experience in fintech, SaaS or a fast-growing startup • Want to build a career in commercial, sales or growth • HOW DO I APPLY? • Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through what happens next. • We don’t work with recruitment agencies, so please don’t send us speculative CVs. • UNDER REPRESENTATION • At Griffin, we’re looking for people who instinctively vibe with our values, behaviours and mission. You’re encouraged to apply, even if your experience doesn’t tick every box. Careers, like life, can take many twists and turns. Your technical expertise and path to where you are today will stand out. We're committed to creating a place where everyone belongs and we welcome diverse perspectives, backgrounds and people who are ready to build a global platform for programmable finance
Responsibilities
• TO DO THIS YOU’LL OWN • The numbers: the reporting that runs our commercial business, from pipeline and bookings to annual recurring revenue (ARR), net revenue retention and consumption against forecast, plus pricing and deal-structure modelling, including consumption-based pricing and customer profitability • Our CRM: clean, well-structured data, built with Sales and Customer Success around clear stage definitions and fields people actually use • Sales and customer success insight: analysis of conversion, sales cycle length, win and loss reasons and pipeline coverage, plus account analysis for renewals covering volumes, revenue, margin and product adoption • Marketing performance: campaign tracking and pipeline attribution so every pound of spend ties back to revenue, alongside ad hoc work like target account lists and event reporting • Commercial governance: deal approval and discount policies, pricing and contract records and clear audit trails, working with Legal, Compliance and Finance • Our operating cadence: documented processes and the weekly, monthly and quarterly reviews that keep the team in rhythm • Executive projects: high-priority projects, briefings and materials that give you close exposure to how strategic decisions get made
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