Realtor.com Careers - National Account Director, New Homes
Requirements
• 10+ years of related experience • Proven success in account management, sales, or business development with complex or multi-location customers. • Experience managing national, enterprise, or large regional accounts with multiple stakeholders and decision-makers. • Ability to communicate, present, and influence effectively at all levels, including executive and C-suite contacts. • Strong analytical skills with the ability to turn performance data into business recommendations and customer-facing stories. • Experience collaborating cross-functionally to solve customer issues and move work through internal teams. • Strong organization and prompt follow-through, with the ability to manage many moving pieces across a large account portfolio. • Excellent verbal, written, presentation, and negotiation skills. • Comfort working in a fast-moving remote environment and managing customer relationships across markets. • Ability to travel as needed. • Experience in new homes, real estate, homebuilder marketing, digital media, or adjacent industries is strongly preferred. • Experience using AI tools to improve efficiency, preparation, communication quality, or account strategy is a plus. • Bachelor’s degree, preferred • How We Reward You: • How We Reward You: • Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to: • Inclusive and Competitive medical, Rx, dental, and vision coverage • Family forming benefits • 13 Paid Holidays • Flexible Time Off • 8 hours of paid Volunteer Time off • Immediate eligibility into Company 401(k) plan with 3.5% company match • Tuition Reimbursement program for degreed and non-degreed programs • 1:1 personalized Financial Planning Sessions • Student Debt Retirement Savings Match program • Free snacks and refreshments in each office location • Do the best work of your life at Realtor.com® • Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Responsibilities
• Meet or exceed annual revenue, retention, and growth goals across assigned accounts. • Build durable executive and day-to-day customer relationships that position Realtor.com as a strategic partner. • Deliver polished, insight-driven business reviews and recommendations that lead to measurable customer action. • Keep complex accounts organized and moving by balancing strategy, communication, and operational follow-through. • Help customers adopt new products and programs that expand value for both the builder and Realtor.com • Own and grow a portfolio of national homebuilder relationships, leading recurring corporate and division-level business reviews focused on performance, pricing, media, and content quality. • Build trusted customer relationships and serve as a strategic partner who understands each builder’s business goals, organizational structure, market challenges, and growth priorities. • Translate performance data into clear recommendations that improve lead volume, click-through rate, listing quality, and competitive position. • Present Realtor.com products, programs, and opportunities in a way that helps customers make smart decisions around media, content, lead generation, and emerging solutions. • Identify expansion opportunities including incremental budgets, new divisions, product pilots, renewals, and longer-term strategic commitments. • Lead cross-functional execution with Builder Support, Media, Sales Builder, Analytics, Product, and Operations to launch programs, solve customer issues, and keep accounts moving forward. • Manage operational follow-through across recaps, change orders, tracker updates, feed issues, listing quality fixes, cancellations, and customer communications. • Help customers navigate digital marketing best practices including creative strategy, landing pages, evergreen email content, promotion strategy, and audience targeting. • Represent the voice of the customer internally by surfacing product feedback, market shifts, reporting needs, and operational pain points to the right internal teams. • Contribute to broader New Homes team initiatives, leadership planning, and strategic programs that support category growth.
Benefits
• 13 Paid Holidays • Flexible Time Off • 8 hours of paid Volunteer Time off • Immediate eligibility into Company 401(k) plan with 3.5% company match • Tuition Reimbursement program for degreed and non-degreed programs • 1:1 personalized Financial Planning Sessions • Student Debt Retirement Savings Match program • Free snacks and refreshments in each office location • Do the best work of your life at Realtor.com® • Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
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