Atlas HXM - Employee Relationship Consultant

Ireland; United Kingdom4w ago

In Office Mid EMEA Management Consultant Case Management Nordics Cross-functional Collaboration Data Quality Documentation

Requirements

• 3–5+ years of experience in HR operations, HR shared services, or employee lifecycle support. • Experience managing complex HR cases or escalations in a multi-country environment. Experience managing UK is required. Nordics experience is a plus. • Strong understanding of regional employment practices and compliance fundamentals • Proficiency in HR systems and case management tools • Professional working proficiency (or higher) in the primary language(s) of the supported region • Strong attention to detail and ability to manage sensitive information • Preferred • Experience working within a tiered HR service delivery model • Exposure to regional labor law frameworks (e.g., EMEA, LATAM, APAC) • Experience collaborating with Payroll, Benefits, and Legal teams • HR certification • This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.

Responsibilities

• HR Service Delivery & Case Management • Manage and resolve complex or escalated HR inquiries and cases across the employee lifecycle • Serve as the point of ownership for issue resolution, ensuring timely and high-quality outcomes • Provide guidance on non-standard HR scenarios, applying sound judgment and company policies /’ • Maintain accurate case documentation and ensure compliance with internal SLAs • Regional Compliance & Employee Support • Provide clear and practical HR guidance to employees and managers within the region • Support compliance-related activities, including audits, documentation, and regulatory requests • Partner with internal stakeholders to ensure consistent and compliant practices • Cross-Functional Collaboration • Work closely with Shared Services teams to ensure appropriate case escalation and resolution • Partner with Payroll, Benefits, and Legal teams to address complex or sensitive matters • Support regional HR programs and initiatives, including performance cycles and benefits processes • Escalate risks proactively and drive issues through to resolution • Continuous Improvement & Operational Excellence • Identify trends in employee inquiries and recommend process improvements • Contribute to the development of knowledge articles and service documentation • Support data quality and compliance reviews to ensure accuracy and consistency • Participate in initiatives that enhance service delivery and employee experience

Benefits

• The opportunity to work with a purpose — simplifying global expansion across borders and cultures • A diverse and inclusive environment • Country-specific benefits • Your birthday off and a day for you to volunteer and give back to the organization of your choice • Generous Parental Leave Program • Growth and development opportunities with access to a top learning content provider • The opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.