absorblms - Manager, Account Management

Remote - Tampa Bay, Florida, United States$42k+2mo ago

Remote Mid NA Account Manager Advisor Account Management Mid-Market Team Management Reporting Salesforce

Requirements

• 3+ years of experience leading SMB and Mid-Market account management teams. • Experience managing a gross revenue quota of $5M+ annually. • Great familiarity and success negotiating deals of $20-75k. • A hands-on leadership style, leading by example and focusing on the development of your team. • A strong understanding of how to build account plans and track individual performance and output against those plans. • A track record of accurately forecasting your team’s pipeline, anticipating/identifying trends and patterns in advance. • An analytical mindset, with the ability to turn metrics into decisions and present data in a meaningful and impactful way. • Technologies we use: • Salesforce, Gainsight, Zendesk, Zoom, Microsoft suite, Excel, Calendly, DocuSign • Are you ready to become an Absorber?

Responsibilities

• Work with your account management reps, ensuring each has a deep understanding of the client’s needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention. • Manage and report key weekly/monthly operational metrics for team and individual performance • Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines. • Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account • Recruit, hire and nurture a world-class account management team • Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk

Benefits

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance and monthly Flex Allowance to support your success • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs • Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. • Our values are simple: • We achieve exceptional results by genuinely caring about each other and the work we do • We’re united, and we grow through our commitment to elevating continual learning!