Varicent - Customer Success Manager

• Experience in a SaaS or technology environment (customer success, account management, sales, or related role) • Experience supporting or managing customer relationships in a business-to-business setting • Strong written and verbal communication skills in English • Ability to communicate effectively with both business and technical stakeholders • Ability to work independently and manage priorities with limited oversight • Familiarity with CRM or customer success platforms (e.g., Salesforce or similar tools) • Ability to connect customer needs to product or solution capabilities • Experience operating in a fast-paced environment with timely follow-through • Success Outcomes • Success Outcomes • Customers are consistently engaged through regular meetings and proactive outreach • Strong relationships are established across assigned accounts, including key stakeholders • Customer priorities are clearly aligned to product usage and deliver measurable value • Opportunities for growth and expansion are identified and advanced within the portfolio • Customer data and activity are accurately maintained across systems • Work is delivered with appropriate speed and consistent follow-through • Customer needs and opportunities are identified proactively, without reliance on direction • For this role, the estimated annual base salary range is between £45,800.00 – £63,653.00 Pound Sterling. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. • This posting is for an existing vacancy. • This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making.