SpaceX_Global - Manager, Starlink Customer Success (Europe, Middle East & Africa)
Requirements
• Bachelor’s degree or 4+ years of professional experience managing enterprise customers • 6+ years in customer success, account management, sales, or another commercial role for a technical product • 3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion • 2+ years of direct people management • Experience managing enterprise customers across multiple countries or markets • Strong track record of growing revenue within existing enterprise accounts • Experience leading a commercial book across Europe, the Middle East, and/or Africa • Experience operating across markets with different currencies, billing structures, tax requirements, regulatory environments, and payment practices • Commercial mindset with the ability to understand a customer’s business, find opportunities, and turn them into revenue • Experience leading geographically distributed teams responsible for customer and revenue goals • Strong financial understanding, including pricing, billing, collections, payment terms, and international customer payments • Experience working through complex customer issues across tax, logistics, regulatory requirements, capacity, or operations • Ability to establish a consistent commercial approach while adapting execution to local market requirements • Clear and direct communicator who can work effectively across different countries, cultures, and customer environments • Experience in telecommunications, satellite, connectivity, networking, or another technical industry • This is NOT a remote position and would require relocation if not local to the Dublin area • Ability to travel 50+% of the time throughout Europe, the Middle East, and Africa and to other SpaceX locations • Must be able to work extended hours and weekends as needed, including coverage across multiple time zones • Must be able to meet requirements for international travel
Responsibilities
• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Europe, the Middle East, and Africa • Grow revenue across an existing book of enterprise resellers operating across a diverse set of markets • Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products • Build hardware and service forecasts that leadership can rely on, accounting for differences in customer demand and execution across countries • Develop a clear view of where the largest opportunities and risks are across the region and focus the team accordingly • Work through local billing, tax, payment, regulatory, capacity, logistics, and activation issues when they are blocking revenue • Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward • Align closely with regional Sales and Channel Sales teams so resellers receive a clear and consistent message across markets • Identify issues that repeat across countries and work with the right teams to create solutions that can scale across the region • Stay close enough to the work to know when to coach, when to step in, and when to let the team run independently
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