Hauler Hero Inc. - Technical Release Manager

• 5+ years of experience writing technical documentation, ideally for B2B SaaS • Strong writing samples or a portfolio we can review • Experience creating customer-facing help content, release notes, internal documentation, and process documentation • Comfort working in a fast-moving, founder-led environment where the foundation is still being built • Strong judgment around what customers need to know, what internal teams need to know, and what can wait • Ability to write clearly for non-technical users, including operators, dispatchers, drivers, billing teams, customer service teams, and business owners • A testing mindset and the ability to spot unclear workflows, edge cases, broken handoffs, and customer confusion before they become support issues • Enough organization to help run a release communication process without turning it into bureaucracy • Comfort being the only person in your function for a period of time • Willingness to ask direct questions and push for clarity • Fluency using AI tools in your writing workflow. Claude is part of our daily workflow, and we expect this person to use AI thoughtfully to draft faster, pressure-test content, and reason through edge cases. • Experience with feature flags, staged rollouts, tenant-based rollouts, or progressive releases • Experience with product analytics tools like Amplitude, Mixpanel, or Heap • Experience writing for non-technical users in field operations, logistics, field service, transportation, waste, construction, municipal services, or other operational industries • Experience supporting documentation for mobile apps, driver workflows, routing, billing, payments, or customer service tools • Waste industry experience is not required, but curiosity about the space matters