laurel - Senior Technical Project Manager
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Requirements
• Bachelor's degree in Business Administration, Strategic Management, Management Information Systems, Computer Information Systems, or a related field. • 5+ years of project management experience delivering complex technical implementations in a B2B SaaS environment. • Demonstrated ability to manage multiple concurrent customer engagements without sacrificing quality or responsiveness. • Proficiency with project management tools such as Asana, Microsoft Planner, or comparable platforms; strong task-oriented design instincts. • Technical aptitude to work directly with engineers — experience with Boomi, XPATH, or enterprise integration platforms is a strong plus. • Familiarity with enterprise tech stacks: Microsoft 365, SSO protocols (SAML/OAuth), email, calendar, phone, and video conferencing systems. • Working knowledge of or strong curiosity about agentic AI tools and process automation — you use these tools, not just know of them. • Excellent communicator across all settings: executive briefings, customer calls, written updates, and engineering stand-ups. • PMP, CAPM, or equivalent certification is a plus.
Responsibilities
• Lead end-to-end onboarding and implementation projects from signed contract through go-live and CSM handoff. • Orchestrate deployment of the Laurel tenant and Boomi Atom in coordination with implementation engineers. • Guide customers through technical integration setup for Microsoft Office, Email, Phone, Video Conferencing, and SSO. • Run kickoff calls and host ongoing office hours for end users and finance teams throughout the implementation lifecycle. • Triage issues in real time — escalating to engineering or leadership appropriately while maintaining customer confidence. • Coordinate with CSMs on adoption strategies and active user growth as customers move through and beyond go-live. • Maintain clear project plans, timelines, and milestone tracking across multiple concurrent accounts using tools like Asana and Microsoft Planner. • Translate technical concepts — integration architecture, XPATH-based mapping, API behaviors — into clear language for stakeholders at all levels. • Apply agentic AI tools and technology-enabled workflows to scale your own effectiveness and bring creative efficiency to implementation challenges.
Benefits
• $175K – $195K • Offers Equity • The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Laurel, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to this position, please consult with your recruiter. • Autofill from resume • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Telephone Number: • or drag and drop here • Where are you located? • Are you legally authorized to work in the United States? • Will you now, or in the future, require sponsorship to gain work authorization in the United States? • Why are you interested in working at Laurel? • Reference Check Policy • I acknowledge that Laurel will conduct business reference checks before extending a formal offer of employment. These checks may include informal references obtained through various sources. • Interview Recording Acknowledgement • I acknowledge that Laurel may select to record this interview session for quality and evaluation purposes. I also acknowledge that I have the right to request that the interview not be recorded, and this request will be honored without any impact on my candidacy. • Diversity Survey • This optional survey helps us evaluate our diversity and inclusion efforts. Participation is voluntary and refusal to submit the survey will not affect your job application. The answers to these questions are not seen on an individualized basis and your submission will only be used to assess our diversity and inclusion efforts. • What is your current age? • I prefer not to answer • What is your gender identity? • Another Gender Identity • Do you identify as transgender? • How do you identify your sexual orientation? Please select all that apply. • Heterosexual / straight • Which ethnicity(ies) do you identify with? Please select all that apply. • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Which of the following communities do you belong to? Please select all that apply. • Person with disability • Refugee or immigrant • None of the above • Submit Application • Laurel may use Artificial Intelligence with this application. Learn more.
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