Sharebite - Part-Time Customer Care Associate
Requirements
• 3+ years of experience in customer support, customer success, operations, hospitality, fintech, or a related customer-facing role. • Excellent written, verbal, and phone communication skills, with the ability to communicate clearly, professionally, and confidently with customers and partners. • Strong empathy and a customer-first mindset, with a passion for helping people and delivering exceptional service. • Proven problem-solving abilities and sound judgment, with the ability to investigate issues, identify root causes, and navigate complex situations. • A white-glove service mentality and commitment to creating outstanding customer experiences. • Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and ambiguous situations. • Collaborative team player who enjoys working closely with others to achieve shared goals while also taking ownership of individual responsibilities. • Self-starter with a strong sense of accountability and the initiative to identify opportunities for improvement and contribute ideas proactively. • Comfortable handling customer escalations and advocating for Sharebite’s service standards with confidence and professionalism. • Experience in fintech and payments is preferred but not required
Responsibilities
• Provide exceptional customer support through email and phone, resolving inquiries and issues in a timely, professional manner. • Support customers, end users, and restaurant partners across Sharebite’s Group Orders and Passport product lines. • Troubleshoot and resolve real-time order issues, customer concerns, escalations, and complaints. • Serve as a trusted resource for clients and restaurant partners, helping them navigate Sharebite’s products, processes, and operations. • Follow established Customer Care procedures, workflows, and operational standards to ensure consistent service delivery. • Collaborate closely with teammates and leadership to maintain efficient day-to-day operations and a high level of customer satisfaction. • Identify customer trends, share feedback with cross-functional teams, and contribute ideas to improve products, processes, and best practices.
Benefits
• At Sharebite, we're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture - we've seen the results! Sharebite is proud to have been recognized as Inc. Magazine's Best in Business, Fast Company's Best Workplaces for Innovators, and Inc 5000's Fastest Growing Companies. • If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].
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