Accompany Health - Patient Engagement Coordinator (Contract)
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Requirements
• High School Diploma/GED or higher • 2+ years of related experience in a high-volume outbound call environment, preferably in healthcare customer service or healthcare sales/direct marketing • Excellent patient communication skills, with the ability to quickly build trust and rapport with seniors and other patients • Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs/Sheets) • Can handle multiple tasks at once, such as typing notes while talking and working in 2 systems at the same time • The first stage of the hiring process requires applicants to complete an internet speed test to ensure their connection meets the performance standards necessary for this position • Experience working in an Electronic Medical Record (EMR) system • Knowledge of Medicaid and/or Medicare programs and senior services • Ability to work after hours and weekends if needed • $21 - $21 an hour • The base salary range for this full-time position is $21/hour + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Our talent team can share more about the specific salary range for your preferred location during the hiring process. • For Patient Facing Roles • To keep our patients, communities and each other safe, you'll be required to comply with Accompany Health’s medical clearance requirements, including completing a TB screen and providing proof of immunity or vaccination for certain conditions. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.
Responsibilities
• Conduct outbound calls, texts, and other virtual outreach to schedule Annual Visits and follow-up appointments with existing patients • Maintain a daily outbound call target of 135+ calls, working through structured call queues in our internal CRM tools throughout the day • Send SMS and message-based outreach to patients to confirm appointments and follow up on scheduling • Navigate and maintain records across internal CRM systems and spreadsheets simultaneously during and after calls • Educate patients on the importance of ongoing care and the benefits of completing their annual visits and any necessary follow-up appointments with clinicians • Handle calls from patients with warmth and professionalism, answering questions and directing them appropriately • Collaborate closely with clinical care teams to ensure alignment on visit readiness and follow-ups • Provide an empathetic, respectful, and encouraging patient experience on every call • Monitor scheduling metrics and contribute to achieving engagement goals, maintaining both call volume targets and service quality • Act as a liaison between patients and the care team to address basic concerns and questions about services • What makes you a fit for the team: • Excellent communicator with a warm, patient-first mindset • Empathetic listener who can connect with a wide variety of individuals, especially seniors and those with complex needs • Comfortable with high-volume, structured call workflows, energized rather than drained by back-to-back outbound calls throughout the day • If you are not energized by the idea of making a high volume of calls every day, this role is not the right fit • We are looking for people who thrive in a structured, high-output environment and take pride in working through a full call queue while still delivering an exceptional patient experience • Able to maintain warmth, professionalism, and energy across a full day • Motivated by helping others succeed in their healthcare journey • Able to manage multiple tasks in a fast-moving, remote-first environment • Comfortable working across multiple tools simultaneously, including CRM systems, spreadsheets, and SMS platforms
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