canarytechnologies - Canary Technologies Corp - Kiosk Implementation Specialist
Requirements
• 4+ years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms or General Manager. • Expert-level proficiency in Opera PMS, including complex reservations, routing, folios, rate codes, and hotel payment workflows. • Experience managing complex hotel scenarios, such as group blocks, shared reservations, split payments, corporate billing, and integrations with key card and payment systems. • Comfortable adopting modern tech tools and workflows (Slack, Notion, Claude) with the ability to communicate effectively with engineering and product teams. • Outstanding communication skills to work with stakeholders ranging from hotel staff to executive leadership • Ability to travel 40-50% of the time for on-site implementations • Experience with other PMS systems common in EMEA (Mews, Guestline, Protel, RMS Cloud) or hotel technology systems (Channel Managers, Revenue Management Systems, CRS) preferred • Experience training hotel staff on new technology implementations preferred • Fluency in an additional European language (e.g. French, German, Spanish, Italian) preferred, given the diversity of markets across the region
Responsibilities
• Lead Onboarding Execution: Own and drive the end-to-end onboarding process for Kiosk properties - from qualification through post-go-live support. • Conduct Property Qualification: Collaborate with Customer Success & Engineering to complete technical qualification questionnaires, assess Opera PMS readiness, and participate in go/no-go decisions. • Configure and Pair Hardware: Set up iPads, key encoders, and payment terminals for each hotel. Work closely with the PMS integrations team to meet this goal. • Manage Hardware Shipments: Coordinate Kiosk hardware logistics. In the interim (prior to finalising a logistics vendor), own the shipping process including packaging, configuration validation, and delivery tracking. • Deploy On-Site: Travel to hotel properties for Kiosk deployments, lead on-site setup, run test reservations, and ensure successful end-to-end check-in flow with live guests. Expect 40-50% travel to hotel properties across EMEA. • Train Hotel Staff: Deliver hands-on training during onsite visits using our standard operating procedures (SOPs). Ensure hotel teams are confident in using and supporting the kiosk post-deployment. • Validate Real-World Readiness: Use tools like the Reservations Visualizer to inspect live reservation data to configure the Kiosk correctly and advise the hotel on operational practices (e.g., group blocks, multiple folios, routing rules, handling OTA virtual cards, night audit processes). • Surface Product Feedback: Document gaps, issues, and suggestions from the field. Work closely with Engineering and Product to translate hotel operations insights into actionable product improvements.
Benefits
• We work hard to make Canary a fun, rewarding, and high-energy place to work. Here’s how we take care of our flock: • Unlimited PTO: Take the time you need to truly rest and recharge. • Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long weekend. • Birthday Holiday: A dedicated day off to celebrate you! • Travel & Office Flexibility • Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs. • Canary Hotel Experience: Staying at a Canary hotel? We’ve got you covered with a credit toward your stay. • Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally. • Growth & Community • Self Improvement Club: A monthly budget to help you smash your personal goals. • Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross-functional connection. • Referral Program: Help us grow the flock and score a cash bonus for successful hires.
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