lago - Growth Chief of Staff

• You take the owner seat. When a founder drops a half-formed idea, you do not wait for a follow-up. You turn it into a plan, identify what is missing, and own the outcome. • You thrive on shifting priorities. This role will change shape as Lago grows. You're not looking for a rigid job spec. You're energized by being handed a new problem, figuring out the approach from scratch, and driving the impact. • You communicate before you're asked. You share what you're working on, where things stand, and when something isn't working. Proactively, without needing a check-in to prompt you. • You're curious and hands-on about technical and AI products. You don't need to be an engineer. But when you're evaluating a company, you read the docs, try the product, and build prototypes or workflows to understand it deeply. You understand what an API, a webhook, or an MCP is, or you can figure out a new technical concept quickly and explain why a customer would use it. That curiosity and builder-first mindset are non-negotiable. • You're ruthless about what actually matters. You can look at five possible projects and correctly identify the one that moves the needle this week. You don't confuse activity with impact. • Someone who arrives wanting to audit everything and start fresh. The priority is to double down on what already works. • A strategist who produces decks. You produce shipped things. • Someone focused on inputs. Outputs and impact are the north stars. • Someone easily overwhelmed by things they have never done before or technical concepts. It has never been easier to learn new skills. • 5+ years of experience in Growth Ops, GTM Ops, RevOps, BizOps, or a Founder's Office role with genuine GTM ownership • Proven track record of building workflows, dashboards, and operating cadences, not just coordinating them • Experience breaking down undefined problems: taking a business need and turning it into prioritized workstreams, aligned teams, clear steps, shipped outcomes, and feedback loops • Comfortable with CRM, automation, and project management tooling, and curious enough to figure out what you haven't used before • Enough marketing and business intuition to understand audience, timing, and messaging • Experience in B2B SaaS, developer tools, or technical infrastructure environments • Exposure to API-driven products, usage-based pricing, or billing business models