Found - Sr. Pharmacy Operations Manager

• Own the end-to-end member experience for medication/prescription shipment SLA: define what we promise, measure adherence, and lead improvement initiatives • Partner with MX to build proactive shipment communication triggers (delay alerts, exception workflows) that reduce inbound contacts • Design and maintain the lost/delayed shipment playbook; own resolution workflows with vendors and MX • Drive data integration between pharmacy partners and internal systems to enable self-serve shipment tracking for members • 5. Compliance & Quality Operations • Maintain working knowledge of 503A vs. 503B regulatory distinctions as they apply to our compounded network • Track third-party testing requirements (potency, sterility, endotoxins) across compounded partners; ensure testing cadence is met • Own the operational side of pharmacy recall and product withdrawal workflows • Support state board of pharmacy registration tracking across the vendor network • Partner with legal/compliance on any pharmacy-related regulatory inquiries or audits • 6. Inventory, Capacity & Shortage Management • Track FDA shortage list and vendor allocation signals proactively; maintain a real-time view of network supply health • Develop and maintain substitution and allocation playbooks for shortage scenarios across compounded and branded products • Build a 30/60/90-day demand forecast in partnership with the clinical and growth teams; translate into vendor capacity conversations • Own the compounding batch timing and inventory cycle in coordination with 503A/503B partners • 7+ years of experience in pharmacy operations, healthcare supply chain, or a closely related function; prior experience at a Senior Manager or Director level preferred • PharmD — we expect this person to bring clinical credibility alongside operational depth • Proven track record owning pharmacy vendor relationships end-to-end, including SLA accountability, QBRs, and contract negotiations • Hands-on experience with pharmaceutical cost structures and drug acquisition — you can build a pharmacy P&L model and defend it in a finance review • Experience operating in or adjacent to compounded pharmacy (503A or 503B) with a working understanding of USP compliance and third-party testing requirements • Strong analytical skills: you build your own models, spot anomalies, and come to conversations with data • Demonstrated ability to lead cross-functional work and influence without direct authority at a senior level • Comfortable in an early-stage, fast-moving environment where you are often writing the playbook for the first time • Experience at a telehealth, direct-to-consumer pharmacy, or digital health company • Familiarity with GLP-1 therapies, semaglutide or tirzepatide supply dynamics, or compounded peptide operations • Experience running vendor RFPs or negotiating pharmacy contracts • Exposure to pharmacy data integrations • Experience building or contributing to a pharmacy P&L model