sully-ai - Technical Implementation Manager
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Requirements
• 5+ years owning complex B2B SaaS implementations, integrations, or technical delivery programs. • Experience coordinating multiple internal teams with competing priorities and shipping anyway. • Strong technical judgment. You can partner deeply with engineers while keeping non technical stakeholders aligned. • High bar for execution and accountability. You take ownership when things break. • Comfort operating in ambiguity at an early stage company. • Bias toward action and follow through. • KEY RESULTS (FIRST 90 DAYS) • Own and deliver implementations under a single delivery owner model. • Achieve on-time, in-full delivery across assigned customers. • Stand up a repeatable implementation process including scope validation, risk tracking, and go-live readiness. • Reduce cross-team escalations through clearer ownership and tighter delivery discipline. • Entrepreneurial to your core: You think in outcomes, thrive in chaos, and take ownership without limits • Mission-obsessed: You’re here to save lives, not just ship features — patients and doctors are your why. • Impact-driven & fast-moving: You sprint toward hard problems and ship with sharp judgment. • Elite teammate: You raise the bar through high standards, direct feedback, and craft excellence.
Responsibilities
• Own delivery: accountable for the full implementation lifecycle from signed contract to stable BAU handoff. • Run implementation cycles: define scope, validate assumptions, build delivery plans, manage timelines, and drive go live readiness. • Coordinate cross functionally: lead Sales, CS, Support, Integrations, Engineering, and Product toward a single delivery plan with clear owners and deadlines. • De risk delivery: identify operational, technical, clinical, and change management risks early and close them before they become escalations. • Drive OTIF: deliver 95% plus of implementations on time and in full against committed scope and timelines. • Set the bar on rigor: own testing, QA, go live criteria, and sign off. No production surprises. • Be the escalation point: surface issues early, propose solutions, and force decisions when teams stall. • Operate like an owner: nothing falls through the cracks because it is “someone else’s problem.”
Benefits
• 🔥 Revolutionizing the antiquated $800B+ Healthcare market • 🧠 50%+ of us are ex-founders. We hire A-players, not passengers • ⚡️ Speed matters - we operate with urgency, autonomy, and ownership • 🧪 You’ll work on real, first-of-their-kind problems at the edge of AI and medicine • ❤️ Your work helps doctors reclaim their time - and patients get better, faster care
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