Clera - Field Implementation Manager
Requirements
• At least 1 year of customer-facing experience in training, onboarding, service, or support. • Experience leading on-site go-lives or product launches and training people across multiple roles. • Strong communication and presentation skills, with the ability to adapt to different audiences. • Ability to learn new systems quickly and document outcomes for handoffs to other teams. • Experience sharing customer and field feedback with cross-functional teams and communicating solution value to organizational leaders. • Background in SaaS, automotive, phone systems, field training, deployment, or customer onboarding is beneficial. • Comfort using AI tools to support training, documentation, or workflows. English/French or English/Spanish bilingual skills are a plus.
Responsibilities
• Lead on-site launches at dealership locations and help ensure smooth go-lives. • Deliver engaging, hands-on training for dealership staff across different roles. • Partner with dealership leaders to explain the solution's business value and support adoption. • Troubleshoot implementation challenges in real time. • Document launch outcomes and transition accounts to downstream teams. • Share field insights with Sales, Product, and Customer Success to improve onboarding and customer experience. • Travel regularly to dealerships and build trusted relationships with staff and leadership.
Benefits
• Base salary: $70,000 to $85,000 USD annually. Visa sponsorship details were not provided. • Remote within the U.S., based near a major airport, with approximately three weeks of on-site travel per month across the U.S. and Canada. Primary location: Canada.
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