oaknorth.ai - Tech Operations

• Graduate or early-career technologist with strong organisation and communication skills • Comfortable reading technical documentation and translating it into clear summaries for senior stakeholders • Able to work independently, follow up relentlessly and manage multiple small workstreams • Curious, pragmatic and outcomes focused with a bias to reduce senior cognitive load • Core capabilities • Strong written communication and ability to synthesize complex information into clear, actionable summaries • Systematic approach to project coordination and task tracking with attention to detail • Comfortable learning new tools quickly and building lightweight automation to reduce manual work • Technical baseline • Basic understanding of software development lifecycle and engineering workflows • Able to read technical documentation, API specs, and architectural diagrams • SQL or similar query languages for basic data extraction and reconciliation • Strong AI literacy: comfortable using AI tools like Claude, ChatGPT, or Cursor to accelerate research, documentation, and problem solving • ## Technology 🧱 • Notion for knowledge management, runbooks, and process documentation • AI assistants (Claude, ChatGPT, Cursor) for research, drafting, analysis, and automation • Slack for coordination and stakeholder communication • Spreadsheets and lightweight BI tools for reporting dashboards and metrics tracking • Basic familiarity with GitHub, AWS, and deployment workflows (you'll learn on the job) • Automation tools like Zapier, Make, or Python scripts for workflow improvements • ## Success Metrics 🌟 • Measured reduction in senior leadership admin hours per week or month • Improved onboarding time to productivity for cohorts or reduced time-to-first-deploy for new joiners • Action closure rate from leadership meetings and reduction in outstanding blockers • Quality and timeliness score for SMF and regulatory reporting inputs • Stakeholder satisfaction for vendor coordination and Tech Ops support • We embrace difference and know that when we can be ourselves at work, we are happier, more motivated, and creative. We want to be able to bring our whole selves to work, have our own perspectives and know that we belong. As such, through your behaviours at work, we expect you to reflect and actively sustain a healthy engineering environment that looks like this: • A wide range of voices heard to the benefit of all • Teams that are clearly happy, engaged, and laugh together • Perceivable safety to have an opinion or ask a question • No egos - people listen to and learn from others at all levels, with strong opinions held loosely