Capital on Tap - AI Operations Specialist

• Design and build multi-step agentic workflows that connect AI models with internal systems - case management tools, APIs, and data platforms - to automate high-volume, rule-heavy Ops processes like complaints triage, dispute handling, and case routing. • Work closely with the Operations team to map processes end-to-end, identify high-value automation opportunities, and ship working solutions directly into their day-to-day tooling - not prototypes handed off to engineers. • Own the full workflow lifecycle: from scoping and building to debugging production issues, iterating on live automations, and handing over to teams with clear documentation and training. • Measure adoption and impact of every tool you deploy, and iterate until active usage is the norm, not the exception. • Coach internal AI champions and embed AI-first practices into how teams actually work day to day. • Maintain CoT's AI playbook, documenting what works and scaling it across the business. • Partner with senior stakeholders across functions to prioritise where AI can move the needle most. • We’re Looking For • We’re Looking For • Hands-on, proven experience deploying AI tools (Claude, Cursor, n8n, Zapier, or similar) in a real business context, not just experimenting. • Technical fluency across low-code/no-code tools, APIs, and integrations; comfortable in SQL and familiar with BI tooling. • 2-5 years in product ops, BizOps, strategy, technical programme management, or a similar hands-on role. • A builder’s mindset, you’d rather ship a working v1 this week than perfect a spec next month. • Clear, direct communicator who can run training that lands, write documentation people actually read, and translate jargon for any audience. • High ownership, high ambiguity tolerance, you figure out what needs doing and do it, without waiting to be told. • Even if you don’t have all of the necessary skills, we still encourage you to apply. • Interview Process 🤝 • Stage 1: 30min Video call with the Talent Team • Stage 2: 45min Video call with the Hiring Manager • Stage 3: 90min In-Person Technical Task & Values Interview • Diversity & Inclusion 🌈We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. • Diversity & Inclusion