healthsherpa - Senior Technical Account Manager
Requirements
• 4+ years of experience working in account management, sales, or comparable role • Experience in implementation, materials creation, and training suites • Experience managing a high-volume workload • Experience strategizing and implementing large-scale goals and projects • Bonus: Startup experience, for SaaS solutions or technical products • Bonus: Experience with the ACA/health insurance industry • Bonus: Experience collaborating with assigned partners in VP and directorship levels • WHAT WE OFFER (FULL-TIME, NOT TEMPORARY/NOT SEASONAL) • Remote-first company (US-based remote only) • Great compensation package at a high-growth, profitable company • Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents • HSA/FSA options with corresponding contribution limits • Monthly grocery stipend and home internet reimbursement • 401K w/ a match after a grace period • Life and AD&D coverage • Disability insurance (Short and Long Term) • Parental leave • Four (4) weeks of paid vacation in addition to paid holidays • Home office budget for remote team members • Mental health and other wellbeing support programs through a partner network • As an organization, we value creating an inclusive and accessible experience. If you require reasonable accommodations during the application or interview process, please let your recruiter know. • We welcome and encourage people of diverse backgrounds, experiences, identities, abilities, and perspectives to apply. We are an equal-opportunity employer and a fun place to work. Come join the team at HealthSherpa!
Responsibilities
• Be the primary technical and strategic contact for clients, representing HealthSherpa. • Dive into complex operational, data, and integration issues, working directly with the client to guide resolution through to completion. • Build trusted relationships with clients teams to lead escalations, issue management, and grievance resolution. • Project manage technical implementations, and remain involved post-launch to ensure systems perform as expected. • Partner with Sales and leadership to shape go-to-market and expansion strategies. • Guide accountability for all contractual commitments by managing and working towards Statements of Work (SOWs) and Master Service Agreements (MSAs). • Be the carrier's voice in internal discussions by summarizing feedback, surfacing recurring issues, and communicating product gaps and enhancement opportunities to Product and Engineering.
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