e-source - Salesforce Administrator

• Own day-to-day administration of Salesforce, including users, profiles, permissions, roles, page layouts, fields, validation rules, workflows, and automations • Serve as the primary point of contact for Salesforce user support; triage and resolve incoming requests through a ticket queue with clear prioritization and timely follow-through • Build and refine reports and dashboards for forecasting, pipeline health, territory performance, activity tracking, and renewal risk • Maintain data integrity and hygiene across accounts, contacts, opportunities, subscriptions, and renewals through regular audits, deduplication, and cleanup routines • Document standard processes, field definitions, and workflows so users can self-serve and changes can be tracked over time • Partner with sales, marketing, finance, and delivery teams to translate business needs into practical Salesforce solutions • Support integrations between Salesforce and connected tools (e.g., marketing automation, sales engagement, billing) and help maintain a unified view of the customer lifecycle • Deliver training, office hours, and enablement materials that drive consistent adoption and good habits across the field • Identify gaps, friction, and inefficiencies in the platform and proactively recommend improvements • Work on ad hoc projects and strategic initiatives as applicable • You’re likely a great fit if you: • Have hands-on experience administering Salesforce in a fast-paced commercial environment • Enjoy the operational side of the job—running a clean ticket queue, closing loops, and helping users unblock themselves • Take pride in tidy, trustworthy data and aren’t shy about chasing down the source of a problem • Are comfortable balancing system governance with usability—building guardrails without slowing the business down • Communicate clearly with non-technical users and translate business questions into reports and workflows that answer them • Bring an analytical mindset and can tell a clear story with data through dashboards and reports • Operate effectively with ambiguity while consistently driving clarity, structure, and accountability • And even better if you: • Hold a Salesforce Administrator certification (ADM-201) or are working toward one • Have experience with marketing automation platforms (Marketo, HubSpot, Pardot) or sales engagement tools (Outreach, Salesloft) • Have supported subscription or renewal-based revenue models • Have experience with business intelligence tools beyond native Salesforce reporting • Have worked with utilities, energy, or other regulated industries • Experience and Skills to Qualify Include: • 3+ years of hands-on Salesforce administration experience (Sales Cloud) • Demonstrated experience supporting end users, managing a ticket queue, and resolving day-to-day platform issues • Proven ability to build and maintain reports, dashboards, workflows, validation rules, and automations • Strong attention to detail and a commitment to data quality and process rigor • Comfortable operating cross-functionally with sales, marketing, finance, and delivery stakeholders • Salesforce Administrator certification preferred but not required • Bachelor’s degree in Business, Information Systems, or a related field preferred