Clipboard - Customer Success Manager
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Requirements
• Strong business acumen. • Ability to solve issues as they arise. • Capability of establishing credibility with healthcare executives by understanding clinical workflows and demonstrating strong business knowledge. • Skill in articulating the value proposition of Clipboard's products to both clinical and non-clinical stakeholders, including educating them on product workflows. • Experience working cross functionally with different teams internally for trials and initiatives related to existing customers (implied requirement). • Demonstrated extreme ownership where the individual takes full responsibility for their role's success regardless of external factors or actions by others, showing self-reliance in a chaotic startup environment. This implies that they should be able to manage multiple responsibilities effectively and independently without relying on constant direction (implied requirement). • Possessing extreme curiosity with the ability to ask probing questions ("why") repeatedly until fully understanding root causes of problems, indicating strong analytical skills in problem-solving. This implies a need for critical thinking abilities that go beyond surface level analysis and suggests an implied requirement for deep technical or operational knowledge (implied). • Scrappiness to find solutions through obstacles without giving up on the task at hand, suggesting resilience under pressure as part of their skill set. This implies a need for persistence in problem-solving situations where challenges are faced head-on and requires an implied level of determination (implied requirement). • Experience with capturing feedback from prospects regarding needs, wants, and pains to share back with product teams suggests experience or ability in customer relationship management. This implies a need for strong communication skills as well as the capability to understand client perspectives deeply enough to relay them effectively (implied requirement). • Ability to own a book of business by routinely speaking with assigned accounts, suggesting direct sales and account management abilities or experience in this area is implied. This implies an understanding of customer needs within specific industries related to healthcare facilities as well as the ability to maintain relationships over time (implied requirement). • Experience working cross functionally on various trials and initiatives with existing customers, suggesting a history of collaborative work across different departments or teams in previous roles. This implies an understanding of how business functions interrelate within Clipboard's operations as well as the ability to navigate complex project environments (implied requirement). • Experience working remotely and managing time effectively given that this is a global, remote team with 700+ people suggests experience in virtual communication tools or platforms. This implies an understanding of how technology can be leveraged for effective collaboration across distances as well as the ability to manage one's own workload independently (implied requirement). • Experience working
Responsibilities
• Own a book of business, routinely speaking with assigned accounts, solving issues as they arise, and helping customers stay current on invoices • Establish credibility and trust with providers and healthcare executives by demonstrating strong business adamant and understanding of clinical workflows in order to build meaningful relationships • Clearly articulate the value proposition our products to clinical and non-clinical stakeholders and educate on the products’ workflows • Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering • Work cross functionally with different teams internally to execute excellently on various trials and initiatives we perform with existing customers • Beyond the basics, what will make you successful: • Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly • Extreme Curiosity: you ask "why" 3-5 times in a row for the same problem, digging and digging and not being satisfied until you truly understand the root cause • Scrappiness: you look for ways through problems and refuse to let obstacles derail your progress. You bring solutions instead of asking ‘what should I do?’ • Fast Paced: You thrive on moving quickly and are highly adaptable to a market that evolves quickly • Our Interview Process: • Interview + Customer Call Simulation • Culture chat with CFO • Why a case study first? Since this role is remote and requires a high degree of autonomy, the case study helps us understand how you operate in an asynchronous environment. Specifically, we’re looking at how you interpret written context, navigate ambiguity, and identify opportunities independently.This ensures our first conversation is grounded in your actual work style rather than just a resume walkthrough
Benefits
• We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. • Do great work that matters for customers who could really use your help • Competitive pay • The range provided is Clipboard Health's reasonable estimate of the salary for this role. The actual amount may differ based on factors such as experience, knowledge, skills, abilities, and location. This role may also be eligible for discretionary bonuses and/or equity compensation.
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