Buildkite - Technical Account Manager
Requirements
• 3+ years in a Technical Account Manager, Customer Success Architect, Solutions Architect, Solutions Engineer, or equivalent post-sale technical advisory role • Deep hands-on experience with CI/CD platforms — Buildkite is a strong plus; Jenkins, GitHub Actions, CircleCI, TeamCity, or similar required • A strong technical foundation in DevOps tooling — Terraform, Kubernetes, and cloud platforms (AWS, GCP, or Azure) • Practical scripting ability in Bash, Ruby, Go, JavaScript, or Python — you’ll regularly read, write, and debug code alongside customer engineering teams, and it’s core to how you build technical credibility • Exceptional communication skills — ability to engage VP Engineering and CTO-level stakeholders on technical strategy, and translate that same conversation clearly for hands-on engineering teams • Commercial awareness — you understand how your work connects to renewal health, churn risk, and expansion, and you operate effectively alongside the people who own those outcomes • A high tolerance for ambiguity — you create structure and clarity in complex customer environments where ownership is unclear and the right path forward isn’t obvious • Experience mentoring junior colleagues and contributing to team-wide capability uplift • Mobile CI/CD experience — iOS and Android build pipelines including Xcode, Fastlane, and Gradle. As Buildkite’s hosted agents platform grows, mobile build expertise is an increasingly valuable addition to the team • Experience with large-scale monorepo architectures or complex multi-team pipeline configurations • Prior experience in a high-growth SaaS or developer tools company • Familiarity with AI-assisted development tooling and how engineering teams are integrating AI into their build and delivery workflows.
Responsibilities
• Serve as the primary technical point of contact post-sale across a portfolio of high-value enterprise customers, from pre-sales handover through the full lifecycle • Lead onboarding, guide integration architecture, and drive deep Buildkite adoption across complex engineering environments • Conduct delivery reviews and executive briefings with VP Engineering and CTO-level stakeholders, translating platform findings into strategic business context • Proactively identify technical risks, blockers, and expansion opportunities across your portfolio and surface them to the right teams • Work alongside AEs and CSMs to provide the technical credibility that supports renewals and expansion — contributing context and risk assessment without holding commercial ownership • Advocate for customers internally, translating portfolio-wide patterns into concrete product feedback and roadmap input • Build and contribute to technical playbooks and onboarding frameworks, and mentor junior TAMs to raise the bar across the team
Benefits
• Remote-first culture and support for work-life balance • Competitive compensation and benefits package • Meaningful work alongside some of the most innovative engineering teams in tech • Opportunities for professional growth, learning, and career development • A supportive, collaborative team culture where your ideas and expertise matter
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