Associate Website Designer

• Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA • Managing all records and upkeep all task management systems related to websites services • Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call • Resolving and handling customer complaints, and ability to handle deadline-driven pressure • Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers • Gathering property details and website requirements then organizing the information for the website designer’s reference • Proactively communicating with customers and providing timely updates on the project progress • Managing multiple account timelines, completing of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer • Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements • Assisting the customer in acquiring domain names, updating domain settings, and publishing websites • Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder • Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement • Using a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customers • Handling the creation of landing pages or single-page websites • Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns • Using tools (AI) to create visual elements or content that are in line with our customers’ branding • Proofread content and correct errors • Staying up to date with website trends and website development techniques that are most effective in engaging consumers • Key Competencies include: • Creative, has a keen eye for design, and high attention to detail • Highly responsive to internal and customer inquiries with a goal to complete tasks related to concerns raised • Effective execution of several website updates with varying processes in a timely manner • Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success • Able to lead and collaborate with a diverse team of different personality types • Open to general changes, improvements, and process updates • Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you • You’ll Succeed With: • Experience with Website Design Builder or Platform like Wix, Squarespace, GoDaddy, or Duda preferred • Experience with Adobe Photoshop or Canva preferred • Experience with using AI for text content creation • Excellent customer service - Passionate about meeting customers from all over the world and happy to provide them genuine customer service (customer service experience required) • Excellent communication skills and a positive attitude • Excellent problem-solving skills and emotional management • Excellent internet/wifi connection • What to Expect - Your Journey with Us • Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. • Learn more online at cloudbeds.com • Company Awards to Check Out! • Best All-In-One Hotel Management System | HotelTechAwards (2025) • Overall 10 Best Places to Work | HotelTechAwards (2025) • Most Loved Workplace® Certified (2024) • Top 10 People’s Choice(2024) • Deloitte Technology Fast 500 (2024)