NMI - Channel Account Manager
Requirements
• Experience in the payments or fintech industry. • Proven experience in sales or account management, with a focus on revenue growth. • Excellent communication and interpersonal skills, and the ability to build trust with clients. • Strong negotiation and problem-solving skills. • Comfort using AI in your daily work to improve efficiency and uncover opportunities. • The ability to multitask and prioritize in a fast-paced environment. • Proficiency in Salesforce and Google Workspace. • Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don't feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the 'Additional Info' box on our application to tell us more about your path. • As well as being a part of something exciting everyday, you will also receive the following benefits: • A remote first culture! • Competitive compensation and benefits • Personal growth and advancement opportunities • Flex PTO & dedicated sick time • Health, Dental and Vision Insurance • Life, ADD, Short-term and Long-term Disability insurance • 401k matching up to 4% after two months of service • Flexible Spending Account • Paid Parental Leave • Company volunteer days • Employee referral program • Bonusly colleague recognition • We believe that having a diverse group of employees strengthens both our work and our workplace. We're focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys. • Equal Opportunity • Equal Opportunity • NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law. • Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks. • Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/ • This is a remote role with an annual US base salary range of $75,000 – $90,000 USD. This salary range will be narrowed during the interview process based on experience, qualification, and location. • $75,000—$90,000 USD
Responsibilities
• Identify upsell and cross-sell opportunities within your account base, and pursue new business with existing clients. • Drive adoption of Value-Added Solutions, including fraud tools, data security tools, enterprise/B2B tools and more. • Meet or exceed sales targets and revenue goals for your assigned accounts. • Develop strategic account plans that set out objectives, goals and action steps for each client. • Partner with internal teams, including sales, marketing and product, to align strategies, deliver value to clients and maximize revenue across your accounts. • Build and maintain strong, trusted relationships as the main point of contact for client inquiries, requests and issues. • Hold regular check-ins with clients to gauge satisfaction, anticipate their needs and proactively offer solutions and support. • Resolve client concerns quickly, escalate complex issues to the right internal teams and follow through to resolution. • Advocate for your clients within NMI and champion their needs and priorities. • Keep accurate records of client interactions, and prepare regular reports on account activity, sales performance and client satisfaction. • Use data and analytics to spot trends, opportunities and areas for improvement.
Benefits
• Personal growth and advancement opportunities • Flex PTO & dedicated sick time • Health, Dental and Vision Insurance • Life, ADD, Short-term and Long-term Disability insurance • 401k matching up to 4% after two months of service • Flexible Spending Account • Paid Parental Leave • Company volunteer days • Employee referral program • Bonusly colleague recognition • We believe that having a diverse group of employees strengthens both our work and our workplace. We're focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys. • Equal Opportunity • NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law. • Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks. • Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/ • This is a remote role with an annual US base salary range of $75,000 – $90,000 USD. This salary range will be narrowed during the interview process based on experience, qualification, and location.
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