lemonade - Operations Manager

• 4+ years in a customer experience or operations role, with real ownership of projects and cross-functional initiatives • 2+ years of hands on experience with customer service automation tools, including LLMs and related technologies • Developing real, working solutions via vibe coding preferred • A builders mindset and thought partner in AI systems is required • Sharp analytical skills and the ability to turn messy, real-world data into decisions that actually move the needle • Strong organizational skills and the ability to manage multiple workstreams without dropping the ball • A bachelor's degree in a related field • Ability to work in a remote environment • Please note that we are unable to sponsor applicants for work visas. • Unfortunately, we cannot consider applicants from these states: Alaska, California, Colorado, Montana, Hawaii, New Mexico and Puerto Rico. • Lemonade's US base salary range for this full-time position is $100,000 - $115,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.