Polymarket - Executive Community Relations Lead
Requirements
• 4 or more years in executive escalations, executive customer relations, or community management at a consumer-facing company. • Exceptional writing skills with sharp instincts for tone, you can shift register between a direct message to a frustrated public figure and a public reply on X without losing composure. • Demonstrated experience handling sensitive, public-facing issues where the response itself carries reputational weight. • Experience partnering with Communications, PR, or Community teams on coordinated responses during incidents. • Strong ownership habits: you track every case, follow through without being chased, and don't consider something closed until it actually is. • Comfortable making judgment calls quickly with incomplete information and standing behind them. • (Plus) Fluency in crypto-native or trading communities, you understand the culture, the vocabulary, and what sets people off. • (Plus) Experience managing issues specifically on X, Discord, or Reddit at meaningful scale. • (Plus) Background at a consumer product with a highly vocal, opinionated user base.
Responsibilities
• Triage executive escalations before they reach the public eye, assess severity, and route or resolve with speed. • Draft responses to high-visibility issues on X, Discord, and Reddit, calibrating tone to the audience and the stakes. • Own cases involving prominent traders, creators, and public figures from first contact through to resolution. • Coordinate with Communications on customer-facing messaging during live incidents, making sure what we say externally is accurate and consistent. • Monitor community channels for emerging issues and surface them to the right teams before they grow. • Brief Product and Policy on patterns coming out of escalations and community feedback, turning signal into actionable input. • Close every prominent case with a documented resolution and a clear response to the person or community involved.
Benefits
• Unlimited PTO • Full Health, Vision, & Dental coverage • Hardware setup: new MacBook Pro, big display, & accessories • PAY TRANSPARENCY • Base salary range: $200,000 to $250,000, plus equity and benefits. • This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.
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