Superside - OTC Analyst
Requirements
• Own the end-to-end Order-to-Cash cycle for a portfolio of 100 to 200 accounts. • Issue accurate, timely invoices with complete documentation to prevent delays. • Proactively manage collections and reduce overdue balances with a firm but customer-centric approach. • Investigate and resolve billing disputes in collaboration with Sales and Customer Success. • Ensure subscription setups and recurring billing are accurate so revenue is captured correctly. • Maintain clean Accounts Receivable records to support forecasting and financial visibility. • Identify recurring billing issues and recommend process improvements to reduce revenue leakage and rework. • Serve as the finance point of contact for account billing health. • Leverage AI tools within ERP and CRM systems to improve efficiency and streamline workflows. • 1 to 2 years of experience in Order-to-Cash, Collections, or Accounts Receivable. • Familiarity with SaaS billing models and recurring revenue logic. • Strong written and verbal English communication skills. • Ability to work US timezone hours. • Experience with NetSuite, Salesforce, or similar systems. • High attention to detail and strong data accuracy standards. • Structured problem-solving mindset with the ability to identify root causes. • Comfort using AI tools to support communication and analysis. • Ability to manage high volumes of follow-ups and tasks independently.
Responsibilities
• Own the end-to-end Order-to-Cash cycle for a portfolio of 100 to 200 accounts. • Issue accurate, timely invoices with complete documentation to prevent delays. • Proactively manage collections and reduce overdue balances with a firm but customer-centric approach. • Investigate and resolve billing disputes in collaboration with Sales and Customer Success. • Ensure subscription setups and recurring billing are accurate so revenue is captured correctly. • Maintain clean Accounts Receivable records to support forecasting and financial visibility. • Identify recurring billing issues and recommend process improvements to reduce revenue leakage and rework. • Serve as the finance point of contact for account billing health. • Leverage AI tools within ERP and CRM systems to improve efficiency and streamline workflows.
Benefits
• Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are. • Remote-first. Customer-led. • Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones. • Global team, local impact. • High performance, low ego. • Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration. • Impact meets opportunity. • We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here. • Grow fast. Lead well. • You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
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