Superside - OTC Analyst

• Own the end-to-end Order-to-Cash cycle for a portfolio of 100 to 200 accounts. • Issue accurate, timely invoices with complete documentation to prevent delays. • Proactively manage collections and reduce overdue balances with a firm but customer-centric approach. • Investigate and resolve billing disputes in collaboration with Sales and Customer Success. • Ensure subscription setups and recurring billing are accurate so revenue is captured correctly. • Maintain clean Accounts Receivable records to support forecasting and financial visibility. • Identify recurring billing issues and recommend process improvements to reduce revenue leakage and rework. • Serve as the finance point of contact for account billing health. • Leverage AI tools within ERP and CRM systems to improve efficiency and streamline workflows. • 1 to 2 years of experience in Order-to-Cash, Collections, or Accounts Receivable. • Familiarity with SaaS billing models and recurring revenue logic. • Strong written and verbal English communication skills. • Ability to work US timezone hours. • Experience with NetSuite, Salesforce, or similar systems. • High attention to detail and strong data accuracy standards. • Structured problem-solving mindset with the ability to identify root causes. • Comfort using AI tools to support communication and analysis. • Ability to manage high volumes of follow-ups and tasks independently.