Superside - Director of Deal Desk

South America2mo ago

In Office Director LATAM Software Director of Legal Fellow Contracts Manager Reporting Documentation Governance

Requirements

• Experience leading and developing high-performing operational or commercial teams. • Strong commercial acumen with experience structuring profitable, scalable deals. • Ability to balance customer needs, delivery realities, and business margins. • Analytical mindset with experience using data to improve workflows and decision-making. • Experience working in creative, marketing, SaaS, or professional services environments. • Strong interest in AI tools and workflow automation within commercial operations. • Excellent organizational skills with the ability to manage multiple complex deals simultaneously. • Clear and confident communication skills with senior cross-functional stakeholders. • Ability to operate effectively in fast-paced, high-growth environments.

Responsibilities

• Own pricing and scoping support for complex enterprise deals, ensuring commercial accuracy and delivery alignment. • Review and approve deal structures, pricing models, and scopes across the pipeline. • Partner with Account Executives and Solutions teams to turn customer requirements into scalable proposals. • Collaborate with subject matter experts to strengthen solution quality on strategic deals. • Lead and develop the Deal Desk team, setting clear priorities, standards, and turnaround expectations. • Act as the escalation point for complex or high-risk commercial situations. • Improve Deal Desk workflows, documentation, and tooling to increase speed and consistency. • Define and track operational metrics such as deal velocity, pricing accuracy, and SLA performance. • Drive AI adoption across pricing and scoping workflows, identifying opportunities for automation and efficiency. • Maintain pricing governance frameworks and ensure exception handling follows clear approval processes. • Build and maintain pricing guides, playbooks, and reference materials for internal teams. • Deliver reporting and insights on pricing trends, deal performance, and commercial operations.