workwave - Deal Desk Manager
Requirements
• WorkWave is seeking a results-driven and strategic Deal Desk Manager to serve as the primary partner to Sales, Finance, Legal, and Product for all pricing, quoting, and commercial structuring activities. As WorkWave expands its multi-product solutions, this role is critical for coordinating pricing, managing bundling, and ensuring a consistent, scalable commercial process across all global selling regions. • This role ensures that deals across all selling regions are structured to meet business objectives, conform to company standards, align with pricing guidelines, and progress efficiently through the approval process. In addition to hands-on deal execution, this role manages the Deal Desk team, drives productive communication with global sales teams, and ensures consistent delivery of commercial support through structured meeting cadences, clear workflows, and defined SLAs. • Bachelor's degree in Business, Finance, or a related field. • 5-8+ years of relevant experience in a Deal Desk, Pricing, Revenue Operations, or Sales Operations. • Demonstrated ability to structure and model complex multi-product offerings and large enterprise deals. • Exceptional communication, collaboration, and project management skills, with proven ability to drive results in a cross-functional environment. • Strong understanding of legal and financial terms related to commercial contracts (e.g., revenue recognition). • Hands-on experience with Salesforce and CPQ systems for pricing and quoting workflows. • ## WHAT WOULD ALSO BE AWESOME: • Experience in the SaaS tech industry with enterprise B2B software sales experience. • Familiarity with global or multi-regional sales organizations and supporting commercial governance across different selling regions.
Responsibilities
• Deal Support & Commercial Governance: Serve as the primary partner to Sales, Legal, and Finance, and Renewal teams by providing expert guidance on pricing, discounting, and commercial deal structure across all product lines. • Approval & Escalation Management: Review, structure, and approve complex proposals, quotes, and order forms. Act as the primary escalation point between Sales and cross-functional teams for advanced approvals (RevOps, Finance, Legal, etc.). • Process & Cadence Leadership: Lead regular commercial cadences, including weekly deal strategy calls and quarter-end war rooms, to ensure visibility, unblock approvals, and drive timely closure. • SLA Enforcement: Establish and enforce Deal Desk Service Level Agreements (SLAs) to ensure timely support and predictable deal flow to the field. • Commercial Documentation: Review contract terms to ensure accuracy and alignment with policy and revenue recognition guidelines. Support the creation of enterprise commercial proposals and complex deal modeling. • Tools & Enablement: Maintain and improve pricing calculators, quoting templates, and CPQ processes. Partner with enablement to train Sales on new pricing updates, product rollouts, and commercial processes. • Compliance & Reporting: Ensure the accuracy of opportunities and quotes in the CRM for reliable forecasting. Support audit processes related to discounting, contract structure, and deal compliance.
Benefits
• Opportunities to participate in charitable events and give back to the community • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense! • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year • 10 Time winner of Best Place to Work in New Jersey by NJBiz! • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine • Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
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