Noctrix Health - Sales Support Representative (Temp-to-Hire)
Requirements
• 1–3 years of experience in healthcare, sales support, customer service, or a related field • Bachelor’s degree preferred, or equivalent work experience • Experience with Salesforce or similar CRM systems preferred • Familiarity with HIPAA and handling PHI required • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment • Strong verbal and written communication skills • Excellent organizational skills and attention to detail • Ability to manage multiple priorities with urgency and accuracy • Relationship-building and interpersonal skills • Problem-solving mindset with a proactive approach • Comfortable working cross-functionally with sales and operations teams
Responsibilities
• HCP & Clinic Communication • Communicate with healthcare providers (HCPs) and clinic staff via phone, email, and fax to obtain required patient documentation • Proactively follow up on missing or incomplete information to ensure timely order progression • Serve as a primary point of contact for clinic navigators, coordinators, and administrative staff • Build strong relationships with clinic teams to improve responsiveness and efficiency • Order & Documentation Management • Review incoming documentation for accuracy, completeness, and compliance • Track and manage order status from initiation through completion • Coordinate with internal teams (reimbursement, operations, clinical support) to resolve issues • Ensure all activities comply with HIPAA and Protected Health Information (PHI) requirements • CRM & Operational Support • Utilize Salesforce (or similar CRM) to document interactions and track order progress • Maintain accurate and timely records to ensure data integrity • Monitor dashboards and reports to prioritize outreach and follow-ups • Support reporting needs across sales and operations teams • Relationship Management • Establish key contacts within partner clinics, including referral coordinators and navigators • Develop an understanding of clinic workflows to improve engagement strategies • Collaborate with Territory Managers and Associate Sales Representatives (ASRs) to support regional efforts • Process Improvement & Sales Support • Identify workflow inefficiencies and recommend improvements • Assist in onboarding new clinics and guiding them through documentation requirements • Support sales teams with account updates, documentation summaries, and follow-ups • Contribute insights on trends, barriers, and opportunities within assigned territories
Benefits
• $60,000 annualized base (hourly structure) • Temp-to-hire engagement to start, with the opportunity to convert to full-time based on performance and business needs • Temp-to-hire engagement • No bonus or commission structure • Key Success Metrics: • Timeliness and completeness of documentation collection • Order processing turnaround time • Accuracy and quality of CRM data • HCP and clinic satisfaction • Contribution to overall sales support efficiency and responsiveness
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