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Jobs(38,923)/Travel Agent Role(205)/Encoura (9) - Bilingual Customer Service Associate

Encoura - Bilingual Customer Service Associate

Remote - USA$33k - $33k+ Equity4w ago

Remote Junior NA Cloud Computing K-12 Education Broadband Travel Agent Sales Representative Customer Training Fiber AWS

Requirements

• A Day in the Life • Support customers via voice and chat using Amazon Connect • Deliver a positive experience through empathy, patience, and clear communication • Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows • Accurately document interactions and manage follow-ups • Handle multiple tasks in a fast-paced call center environment • Collaborate with teammates and escalate complex issues as needed • Work assigned shifts, including weekends and holidays • Participate in ongoing training and continuous improvement

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