miter - Senior Manager, Strategic Launch
Requirements
• 5+ years managing implementation or delivery teams at a high-growth B2B SaaS company, with direct exposure to complex, enterprise-level engagements • Track record of building repeatable processes on top of non-standard, high-variability customer work • Experience operating as a strategic thought partner to senior leadership — not just executing, but shaping how delivery works at scale • Outstanding stakeholder management (customer, internal) and communication (written, verbal) abilities • Exceptional patience and resilience supporting customers and teams in high-pressure environments • Exceptional data analysis skills to track metrics and inform decisions • Experience leading implementations with heavy reliance on 3rd-party API integrations • Our Interview Process: • Recruiter Screen • Hiring Manager Interview • Team Round Interviews • Take Home Assignment • Final Leadership Interview • EQUAL OPPORTUNITY:
Responsibilities
• Lead a team of 6–8 Strategic Launch Managers delivering Miter’s most complex, high-ACV implementations • Set the standard for what great looks like on strategic accounts — from kickoff through go-live — and coach your team to that bar consistently • Own escalation resolution on strategic accounts, operating as the senior point of presence with customers when things get hard • Partner with Sales, Solutions Engineering, and Product to define how Miter scales its implementation model as we move upmarket — not just executing today’s playbook, but helping build the next one • Drive repeatability without sacrificing the bespoke execution strategic customers require — identifying what can be systematized, what should stay flexible, and why • Continuously improve leading indicators and early warning systems so the team surfaces risk earlier and delivers on commitments more reliably
Benefits
• Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages. • Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs. • 401(k) Retirement Plan: Company-matched contributions to help you plan for your future. • Flexible PTO: Take the time you need to recharge and be your best self. • Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents. • Learning & Development: We offer every employee an annual educational allowance to explore external professional development. • Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs. • Community: Company-wide and team-specific off-sites per year. • HYBRID VS. REMOTE APPROACH: • We believe the magic of Miter comes from working side by side. We also believe in work flexibility. For roles that are listed as hybrid, our approach is 3 days a week in the office giving us the chance to connect, brainstorm, and build stronger relationships. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach. • Otherwise, for roles listed as remote or in other cities where we don't have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for onboarding, company-wide and team specific off-sites!
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